Wyndham House is committed to protecting the privacy, confidentiality and security of the personal information entrusted to us.
We collect, use, disclose, retain and safeguard information in accordance with the laws and requirements that apply to the services we provide and the type of information we hold. These may include the Personal Health Information Protection Act, 2004 (PHIPA), the Child, Youth and Family Services Act, 2017 (CYFSA), the Youth Criminal Justice Act (YCJA) and other applicable privacy legislation and requirements.
Personal Health Information
When Wyndham House provides health care services, we are a health information custodian under PHIPA and comply with all applicable requirements of the Act.
This includes requirements governing the collection, use, disclosure, retention and protection of personal health information. We only collect, use or disclose personal health information where permitted or required by PHIPA and other applicable law, and we obtain consent where required. We limit the information we collect, use or disclose to what is reasonably necessary for the purpose.
Wyndham House maintains safeguards to protect personal health information from unauthorized access, use, disclosure, loss or theft.
Individuals have rights under PHIPA, including the right to request access to their personal health information and to request correction of inaccurate or incomplete information.
Child and Youth Services
Some Wyndham House programs are subject to the privacy requirements of the Child, Youth and Family Services Act, 2017 (CYFSA), including Part X, which establishes rules governing the collection, use, disclosure and protection of personal information in the child and youth service sector.
Wyndham House also provides services to young people who may be involved with the youth justice system. Where applicable, we comply with the privacy and information requirements of the Youth Criminal Justice Act.
Housing and Coordinated Access Information
Wyndham House is a Door Agency within the local Coordinated Access System and collects and manages housing and homelessness information as part of providing housing and related services.
Where applicable, we collect, use, retain and share this information in accordance with the requirements and policies established by Housing, Infrastructure and Communities Canada through Reaching Home, and the policies, agreements and requirements established by the local Community Entity, The County of Wellington.
This includes requirements related to Coordinated Access, including written client consent, data sharing, secure information management and reporting. We only collect, use and share information for purposes permitted by applicable law and the requirements governing the relevant program or service.
Other Personal Information
Wyndham House also collects personal information for purposes such as providing housing and other supports, employment, fundraising, communications, administration and service planning.
The privacy requirements that apply may differ depending on the type of information and the service or activity involved. Wyndham House follows the applicable legislation, contractual requirements and organizational policies and takes reasonable steps to protect all personal information in its care.
Questions, Requests and Complaints
If you have a question about how Wyndham House handles your information, would like to request access to or correction of your information, or have a privacy concern or complaint, please contact: Aimee Light: aimee.light@wyndhamhouse.org
We will review and respond to privacy requests and complaints in accordance with the legislation and requirements that apply.
Individuals may also contact the Information and Privacy Commissioner of Ontario regarding concerns about personal health information under PHIPA or personal information covered by Part X of the CYFSA.
Last updated: October 2026